Privacy Policy

1. Who We Are

Jhanvi Technologies (“Jhanvi,” “we,” “us,” or “our”) is a professional resume writing services company headquartered at 5th Floor, Yamuna – Phase 3, Technopark, Thiruvananthapuram, Kerala, India – 695581. We provide ATS-optimized resume writing services, cover letter writing, SOP writing, portfolio designing, and LinkedIn profile makeover services to professionals across India and internationally.

This Privacy Policy describes how we collect, use, store, and protect your personal information when you visit our website jhanviai.com, communicate with us via WhatsApp, email, or phone, or use any of our career services.

By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with any part of this policy, please discontinue use of our website and services.

2. Information We Collect

We collect different types of information depending on how you interact with our website and services:

2.1 Personal Information You Provide

When you use our resume writing services or contact us, you may voluntarily provide:

• Contact details: Full name, email address, phone number, WhatsApp number
• Career information: Work experience, job titles, educational qualifications, skills, certifications, career goals, and target roles
• Documents: Existing resumes, CVs, cover letters, academic transcripts, or any documents you share for resume writing purposes
• Payment information: UPI IDs, transaction references (we do not store credit/debit card numbers — all payments are processed through secure third-party payment gateways)
• Communication records: Messages exchanged via WhatsApp, email, or other channels during the resume writing process

2.2 Information Collected Automatically

When you visit our website, our servers and third-party analytics tools may automatically collect:

• Device information: IP address, browser type and version, operating system, screen resolution
• Usage data: Pages visited, time spent on pages, click patterns, referring website URLs, and exit pages
• Location data: Approximate geographic location based on your IP address (city/state level, not precise location)
• Cookies and similar technologies: As described in Section 6 of this policy

2.3 Information from Third Parties

We may receive limited information from third-party platforms if you interact with us through social media (Facebook, Instagram, LinkedIn, YouTube) or are referred to us through partner channels.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service delivery: To write, edit, and deliver your resume, cover letter, SOP, portfolio, or LinkedIn profile as per your selected package
• Communication: To discuss your career requirements, share drafts for review, process revisions, and provide one-on-one WhatsApp support until finalization
• Payment processing: To process payments securely through our third-party payment gateways (Razorpay, UPI, bank transfers)
• Service improvement: To analyze usage patterns, improve our website experience, enhance our resume writing services, and develop new service offerings
• Customer support: To respond to inquiries, resolve complaints, and provide post-delivery assistance
• Marketing communications: To send you updates about new services, offers, or career tips (only if you have opted in; you may unsubscribe at any time)
• Legal compliance: To comply with applicable laws, regulations, and legal processes in India

4. Data Sharing & Third Parties

We respect your privacy and do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information only in the following limited circumstances:

• Service providers: We work with trusted third-party service providers for payment processing (Razorpay), website hosting, email delivery, and analytics (Google Analytics). These providers access your data only to perform specific tasks on our behalf and are contractually obligated to protect your information.
• Legal requirements: We may disclose your information if required to do so by law, court order, or governmental regulation, or if we believe disclosure is necessary to protect our rights, property, or the safety of our users.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.

5. Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it, including:

• Secure HTTPS encryption across our entire website
• Restricted access to personal data — only authorized team members involved in your service delivery can access your information
• Secure file storage for uploaded documents and completed resumes
• Regular review of our data collection, storage, and processing practices
• Confidentiality agreements for all team members who handle client data

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security but are committed to implementing industry-standard practices to minimize risk.

6. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic.

6.1 What Are Cookies?

Cookies are small text files placed on your device by websites you visit. They are widely used to make websites work more efficiently and to provide information to website owners.

6.2 Types of Cookies We Use

• Essential cookies: Required for the basic operation of our website (e.g., session management, security). These cannot be disabled.
• Analytics cookies: We use Google Analytics to understand how visitors interact with our website. Google Analytics collects anonymized data about pages visited, time on site, and traffic sources. You can opt out using Google Analytics Opt-out Browser Add-on.
• Marketing cookies: If you arrive at our site through a paid advertisement (Google Ads, Facebook Ads), cookies may be placed by these advertising platforms to measure campaign effectiveness.

6.3 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies or delete them. Please note that disabling cookies may affect certain features of our website. For more information on managing cookies in your specific browser:

• Google Chrome
• Mozilla Firefox
• Apple Safari
• Microsoft Edge

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy:

• Resume project files: We retain your career documents and completed resumes for up to 12 months after delivery to support any follow-up revisions or additional services you may request.
• Communication records: WhatsApp and email conversations related to your service are retained for up to 12 months for quality assurance and dispute resolution purposes.
• Payment records: Transaction records are retained as required by Indian tax and accounting regulations (currently up to 8 years for financial records).
• Website analytics data: Anonymized analytics data is retained by Google Analytics as per their standard retention policies.

After the retention period, your personal data is securely deleted or anonymized. You may request earlier deletion of your data at any time by contacting us (see Section 12).

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Right to access: You may request a copy of the personal information we hold about you.
• Right to correction: You may request that we correct any inaccurate or incomplete personal information.
• Right to deletion: You may request that we delete your personal information, subject to legal and contractual obligations.
• Right to withdraw consent: If you have opted into marketing communications, you may withdraw your consent at any time by contacting us or using the unsubscribe link in our emails.
• Right to data portability: You may request your personal data in a commonly used, machine-readable format.
• Right to object: You may object to the processing of your personal information for marketing purposes.

To exercise any of these rights, please contact us using the details provided in Section 12. We will respond to your request within 30 days.

9. Children’s Privacy

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal data from a child under 16 without parental consent, we will take steps to delete that information promptly.

10. Third-Party Links

Our website may contain links to third-party websites, including but not limited to:

• Social media platforms (Facebook, Instagram, LinkedIn, YouTube, Telegram)
• Payment processing services
• External career resources and tools

We are not responsible for the privacy practices or content of these external websites. We encourage you to review the privacy policies of any third-party site you visit before providing them with your personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will update the “Last Updated” date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We aim to respond to all privacy-related inquiries within 7 business days.